Q&A

When do you accepting reservations?
We accept reservations 6 months in adavance
e.g. We accept reservations for July 2016, starting from 1st January 2016 at 0:00 midnight.
※Please note※
If you would like to send us a booking request form on the starting date, then please make sure to send it at 0:00 or after. Booking request form(s) received before 0:00 midnight on starting date will NOT be acceptable.
Can we leave our luggage before check in / or after check out?
We can not keep your luggage at K's Villa before check in or after check out. However we can store your luggage at K's House Kyoto which is within walking distance of K's Villa.
Is there any car parking space at K's Villa?
No,but there is pay parking nearby click here for the details.
Can I connect to the Internet in K's Villa?
There is free WiFi available in K's Villa.
Is there any age restriction for guests at K's Villa?
Guests under 20 years old must be accompanied by a guardian 20 years old or older.
Can I bring pets?
Unfortunately we can not accommodate pets at K's Villa.
Is the house cold in winter ?
All rooms are provided with air-conditioning.
There is heated flooring in lounge at Kamogawa-an and Matsumi-an.
Is there any smoking area at K's Villa?
You can not smoke inside the house, but there is designated smoking area outside the house.
There is no designated smoking area at Takasegawa-tei.
What is the cancellation policy ?
We require 14 days cancellation or any changes to your reservation prior to your scheduled arrival, otherwise we will charge you cancellation fee as below.Please click here for details.
Is there any rate for children ?
For children under 7 years old there is no accommodation charge if
the child share the bedding with you.
If 2 children share one bedding they will be charged as one guest.
Is there any house cleaning service ?
If you stay 4 nights or more you will have 1 time free house cleaning service.
If you stay 8 nights or more you will have 2 times free house cleaning service.
If you stay 12 nights or more you will have 3 times free house cleaning service.
We will inform you about the schedule for free house cleaning upon your arrival.
(House cleaning service includes new linens and towels.)
If you stay 3 nights or less there is no house cleaning service.

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